Brickworks FAQ

PRICING / TURNAROUND

How much does it cost?

Pricing is based on several factors including quantity, number of printed colors, required pieces, and your chosen packaging. Price breaks typically occur at quantities of 100, 250, 500, 1,000, 2,500, 5,000, and 10,000 units. Time on press can also affect pricing.

How much will a building kit cost?

Since these are custom the cost will depend upon the complexity of your project. We’re happy to provide personalized quotes and we will always do our best to fit your needs and overall budget.

What is your minimum order quantity?

You can order a single unit! However , you’ll start seeing price breaks at higher volumes which is why we recommend you order a minimum of 200 units. Overall, the more you order, the more you save.

What is your standard turnaround time?

Turnaround time depends on quantity, decoration requirements, and overall project complexity. That said, most orders can be completed in as little as 4-6 weeks from final approval to delivery.

How can I submit my Tax Exempt certification?

Yes! Please submit your exemption certificate to us and if applicable we will remove sales tax from your order.

PRODUCT INFORMATION

What type of pieces do you use?

We print on genuine LEGO® parts and pieces!

What is pad printing?

Pad printing (also known as tampography) is a process that transfers a 2D design onto a 3D object using an indirect offset technique. This method allows for high-precision decoration on hard-to-print items across industries like medical, automotive, promotional, electronic, and of course – toys!

Will my order arrive assembled or in parts?

That’s up to you! We can ship your kits fully assembled or as individual components. Just let us know your preference when placing your order.

How will I receive the building instructions?

We provide digital building instructions via a QR code that we’ll host for up to 6 months. The QR code can be printed on your packaging or included on an insert card. To reduce our paper waste, printed booklets are available upon request only and at an additional cost.

What are my packaging options?

With enough lead time, we can accommodate pretty much all packaging requests! That means if you have something custom in mind, we want to hear it. We also have a variety of standard options you can pick from such as:

• Custom Printed Boxes
• Clamshells
• Blister Cards
• See more details at our handy blog post linked here!

YOUR DESIGN

Can I order multiples of a design?

Absolutely! In fact, ordering higher quantities of each design usually results in better per-unit pricing.

Can I include my own graphics in the order?

Yes! You’re welcome to provide your own artwork. Please send us your artwork as a vector file, high resolution .jpg, or .pdf. Our in-house design team will review your files to ensure they’re optimized for our printing process, especially regarding line thickness. We also offer packaging templates and give clients full creative freedom over their packaging design.

Can I get a proof?

We know you’ll want to know how your project looks before it moves into production. Here is what the proofing process is like –

• Digital Proof: During development, we’ll work with you to create a detailed virtual proof and revise it until it meets your specifications.
• Physical Proof: We typically don’t offer physical samples prior to production because pad printing involves an extensive setup process. However, we can create one for you for an additional fee if a physical proof is necessary to your project. These are upon request only.

Can you produce designs based on licensed characters or pop culture properties?

No, unfortunately we cannot produce figures, likenesses, or logos based on intellectual property that neither we nor our clients own.

Where are you located?

We operate out of two production studios: one in Chicago’s North Center neighborhood and another in Naperville, Illinois. While our spaces aren’t traditional retail storefronts, we occasionally host open houses. Follow us on Instagram to stay in the loop!

SHIPPING

What is your standard shipping method?

We typically ship FedEx unless requested otherwise.

Can you ship on my account?

Yes! Provide your account details and we are happy to ship using your account.

Do you ship internationally?

Yes! We ship globally using FedEx International, UPS International, or DHL.

Will I receive tracking information?

Yes. We will follow up with you directly so you will have your tracking number and you will also receive automatic updates.

Do you offer blind shipping?

We offer blind shipping upon request. Please let us know if this is something you need for your project!

Do you offer fulfillment services?

Yes, we offer affordable fulfillment services. Exact price is dependent upon the needs of your project. Please contact us for your own personalized quote.

REFUNDS & REPLACEMENTS

What happens if I have an issue with my order?

If anything doesn’t look right, please reach out to us at [email protected]. We’re happy to help and will work quickly to make it right.